This Privacy Policy explains how Crafts by MailWave ("we", "our", or "us") collects, uses, and shares your information when you use our website and services. Your privacy is important to us, and we are committed to protecting your personal information.
Information We Collect
Information You Provide
When you use our services, we collect information you provide directly, including:
- Account information: When you sign up, we collect your name, email address, and profile information from your Google account.
- Email content: The content you create using our AI email generation service.
- Email recipients: Email addresses of people you send emails to through our platform.
- Communications: When you contact us for support or other inquiries.
Information Collected Automatically
When you use our services, we automatically collect certain information, including:
- Usage data: Information about how you interact with our services, including features used and time spent.
- Device information: Information about your device, operating system, browser type, and IP address.
- Cookies and similar technologies: We use cookies and similar technologies to collect information about your browsing activities.
How We Use Your Information
We use your information for the following purposes:
- Provide and improve our services: To deliver the email creation and sending service, and enhance your user experience.
- Personalization: To customize content and suggestions based on your preferences and past activities.
- Communication: To respond to your inquiries, provide updates, and send service-related notifications.
- Security and fraud prevention: To protect our services and users from fraudulent or unauthorized activities.
- Analytics: To understand how users interact with our service to improve functionality and features.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
Third-Party Services and OAuth
Our service integrates with Google services through OAuth for authentication and email sending capabilities:
- Google Authentication: We use Google OAuth to authenticate users and access basic profile information.
- Gmail API: With your explicit permission, we access the Gmail API to send emails on your behalf.
When you connect your Google account, you grant us specific permissions that are necessary for our services to function. We only access the data that's required to provide our services, and we adhere to Google's API Services User Data Policy.
Google Workspace APIs and AI/ML Model Training
We explicitly affirm that:
- Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.
- We do not use any data obtained from Google Workspace APIs to train, improve, or develop any AI or machine learning models.
- Data accessed through Google APIs is used solely for providing our email creation and sending services to you.
- We maintain strict data separation between Google API data and any AI model training processes.
This commitment ensures compliance with Google's API Terms of Service and protects the privacy and security of your Google account data.
Data Sharing and Disclosure
We may share your information in the following circumstances:
- With your consent: When you explicitly permit us to share your information.
- Service providers: With third-party vendors and service providers who need access to perform services on our behalf (such as cloud hosting providers).
- Legal requirements: When required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
- Protection of rights: To protect the rights, property, and safety of our users, ourselves, or others.
AI-Generated Content
Our service uses artificial intelligence to generate email content based on your input:
- Your prompts and generated content may be temporarily processed by third-party AI services.
- We implement appropriate safeguards to protect the confidentiality of your data during AI processing.
- Generated content remains private to your account unless you choose to share it.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide you with our services and for legitimate business purposes, such as maintaining performance of the service, preventing fraud, and complying with legal obligations. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access and export: You can access and export your email templates through your dashboard.
- Correction: You can update certain account information through your profile settings.
- Deletion: You can delete specific content you've created or request account deletion.
- Object or restrict: You may have the right to object to or restrict certain processing of your data.
- OAuth permissions: You can revoke our access to your Google account at any time through your Google account settings.
To exercise these rights, please contact us at privacy@mailwave.io .
Cookies and Similar Technologies
We and our third-party partners use cookies and similar tracking technologies to collect and store information when you use our services. You can control cookies through your browser settings and other tools, but this may impact the functionality of our services.
Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
International Data Transfers
Your information may be transferred and processed in countries other than your own. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your information when transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@mailwave.io
Address: MailWave Technologies private limited, Patna Bihar